Privacy Policy — 499bat Platform

499bat operates the online gaming and sports betting platform accessible at 499bat.im. For all privacy-related enquiries, data access requests, or complaints, you may contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 48 hours of receipt and to resolve them within 14 calendar days.

Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). If you submit a data subject access request or a deletion request, please include your registered mobile number, full name as it appears on your account, and a brief description of your request to help us respond as efficiently as possible.

499bat collects personal information in two ways: information you provide directly, and information collected automatically when you use the platform. The following table summarises the categories of data we collect and the context in which they arise.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information unless it is voluntarily disclosed in a support interaction and is strictly necessary for the resolution of a specific matter.

499bat processes your personal data only for lawful, specified purposes. We use the information we collect for the following reasons:

• Account management: To create, maintain, verify, and administer your player account on the 499bat platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records in compliance with anti-money laundering obligations.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify the accuracy of the information provided during registration.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other activities that violate our Terms & Conditions.
• Service improvement: To analyse platform usage patterns and game performance data so that we can improve the 499bat experience for all players across Bangladesh.
• Customer support: To respond to your enquiries, resolve disputes, and deliver technical assistance.
• Legal compliance: To fulfil our obligations under applicable anti-money laundering regulations, responsible gaming requirements, and any lawful order from a competent authority.
• Promotional communications: To send you relevant bonus offers, seasonal promotions (such as Eid or BPL season offers), and platform updates — but only if you have opted in to marketing communications. You may opt out at any time.

499bat does not use automated profiling or algorithmic decision-making that produces legal or similarly significant effects on individual players without human oversight.

Every instance of personal data processing at 499bat is grounded in one of the following lawful bases:

• Contractual necessity: Processing is required to deliver the services you have requested — including account creation, deposit handling, game access, and withdrawal processing.
• Legal obligation: Processing is required to comply with applicable regulations, including anti-money laundering laws and responsible gaming requirements.
• Legitimate interests: Processing serves a legitimate business purpose — such as fraud prevention, platform security, and service analytics — that does not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we rely on your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

499bat does not sell, rent, or trade your personal data. We may share your information only in the following limited and controlled circumstances:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals on your behalf. These providers operate under their own privacy frameworks and are not authorised to use your data for any other purpose.
• Game content providers: Where technically required for game delivery, pseudonymised session identifiers may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. No directly identifiable personal data (name, mobile number, address) is transmitted to game providers.
• Identity verification services: We may engage third-party KYC (Know Your Customer) services to assist in verifying player identity documents. These providers are bound by strict data processing agreements and may not use your information for any purpose other than verification.
• Law enforcement and regulatory authorities: We may disclose personal data to competent authorities where required by a lawful order, court order, or regulatory obligation. We will notify you of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or restructuring, player data may be transferred to the successor entity. You will be notified in advance of any such transfer and your rights under this policy will be maintained.

All third-party processors engaged by 499bat are required to process personal data only on our documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return all data upon termination of their engagement.

499bat uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the platform. A cookie is a small text file placed on your device when you access a website. The categories of cookies we use are as follows:

• Essential cookies: These are required for the basic operation of the platform, including maintaining your login session, processing transactions, and preserving your account preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These help us understand how players navigate the 499bat platform — which games are most popular, which pages are visited most frequently, and where technical issues arise. Analytics data is aggregated and does not identify you as an individual.
• Preference cookies: These remember your settings and preferences (such as language and display options) so you do not need to re-enter them on each visit.
• Security cookies: These help us detect and prevent fraudulent activity by identifying unusual patterns in device and session behaviour.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing 499bat, but it may affect the quality of your experience. We do not use third-party advertising or retargeting cookies on the 499bat platform.

499bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain our contractual relationship with you, and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account relationship with 499bat and for a minimum period of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for a minimum of five years following account closure or the last transaction, whichever is later.
• Customer support records: Retained for two years from the date of the last interaction unless the matter remains unresolved or is subject to a legal hold.
• Marketing preferences and consent records: Retained for the duration of your account and for one year following account closure as evidence of consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual. We conduct periodic reviews of retained data to ensure that we are not holding personal information beyond its required retention period.

As a player on the 499bat platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered mobile number, and details of your request.

• Right of access: You may request a copy of the personal data we hold about you, together with an explanation of how it is being used.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you. You may also update certain details directly within your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy or object to its use.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of prior processing.

We will respond to all data subject requests within 14 calendar days. In complex cases this may be extended to 30 days, in which case we will notify you of the extension and the reason for it.

499bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure hashing of passwords — plaintext passwords are never stored or accessible to any 499bat personnel.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with all access events logged and auditable.
• Regular security assessments and vulnerability reviews of platform infrastructure.
• Automated fraud detection systems that monitor account activity for anomalous behaviour patterns.

While 499bat takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 499bat will notify affected players without undue delay, describe the nature of the breach, and outline the remedial steps being taken.

You also have a responsibility to keep your account secure. Use a strong, unique password for your 499bat account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access.

The 499bat platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately delete that data and close the associated account without processing any funds held within it.

If you are a parent or guardian and believe that a minor in your care has registered on 499bat without authorisation, please contact us at [email protected] immediately so that we can take appropriate action. We treat all such reports as a priority.

499bat may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this document and, where appropriate, notify registered players via in-platform notification or email.

We encourage you to review this Privacy Policy periodically. Your continued use of the 499bat platform following any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure by contacting [email protected].

Personal data processed in connection with responsible gaming features — such as deposit limits, self-exclusion records, and cooling-off periods — is treated with the highest level of confidentiality within 499bat. This data is used exclusively to deliver and enforce the responsible gaming protections that you have requested, and is never used for marketing profiling or shared with third parties for commercial purposes.

If you have set up responsible gaming restrictions on your account, those settings and the associated data records are retained for as long as the restriction is active and for a minimum of five years thereafter, to ensure that re-registration restrictions can be enforced in the event of a self-exclusion request. For more information, visit 499bat.im/responsible-gaming.